Get Precertification Answers Fast

At CIGNA, we want to help you spend less time on administrative details. Spend less time on the telephone and more time with patients by using our free online precertification tool.

Simply log in to www.cignaforhcp.com and click the View and Submit Precertification Requests link on the eServices page to get quick and easy access to precertification features.

• Learn if precertification is required for a service to be covered for your patients who are CIGNA HealthCare members
• Complete your precertification request or inquiry online – more convenient than a phone call
• Get an immediate response to your precertification request – some may get immediate approval
• Print responses for your patient records
• View the status of any precertification request – including those submitted by phone or by fax

• Approved – includes a tracking number to use for future inquiries
• Service does not require precertification
• Pended* – includes the reason the request is pended and a tracking number for future inquiries; requests are reviewed within 24 – 48 business hours

• View the status of any previously submitted precertification request, whether submitted via phone, fax or online
• Search by precertification tracking number or by member
• See if your request is approved, denied or temporarily pended* for medical necessity review

Important Information about Precertification Access

If you are registered for the CIGNA for Health Care Professionals website as a Primary Administrator, you have immediate access to online precertification. If a Primary Administrator in your office delegated access to you through the Assign Access feature, the Primary Administrator must update your access to include precertification through the Modify/Delete user information option.

* Request is being reviewed. This will include the reason the request is being reviewed and, if applicable, a precertification tracking number to use for future inquiries. Requests will be reviewed within 24 – 48 business hours, unless a decision is required sooner by state or federal law.